Returns & Warranty

Returns for purchases from RepeaterBook Store

For help with an order, use our contact form. Contact us before sending anything back so we can provide the correct return address and instructions.

30-day returns

You may request a return of non-defective hardware within 30 days of delivery. Items must be complete, in like-new condition, and include the original packaging, accessories, manuals and any included parts. Please keep your receipt or order confirmation.

For change-of-mind returns, you pay return shipping. Original outbound shipping charges are not refundable unless required by law. Pack items securely and use a trackable shipping service.

Restocking fee

A 10% restocking fee applies only to opened, non-defective radios returned under our 30-day return policy. The fee is calculated on the radio's purchase price after discounts, excluding sales tax and shipping, and is deducted from the refund.

No restocking fee applies to unopened returns or to defective, damaged, or incorrectly shipped items. No separate inspection fee is charged.

Items excluded from change-of-mind returns

The following items are not eligible for change-of-mind returns:

  • Custom-cut cables.
  • Software that has been activated and digital codes that have been redeemed.
  • Special-order items clearly identified as non-returnable before purchase.

These exclusions do not apply to defective, damaged, or incorrectly shipped items and do not limit your rights under applicable law. Contact us so we can arrange the appropriate resolution.

Start a return

  1. Email us with your order number, the item you want to return and the reason. For a radio or other serialized device, include its model and serial number.
  2. Wait for our return authorization and shipping instructions. Do not send items to a manufacturer or to an address on the original package unless instructed.
  3. Remove personal information and saved settings where practical, include the requested accessories, and pack the item securely. Keep your tracking number.

Damaged, incorrect or defective items

Inspect your order when it arrives and contact us promptly if an item is damaged, incorrect or not working. Include photos of any damage and packaging, the symptoms, and troubleshooting already tried. Do not mail a damaged battery; contact us for safe handling instructions.

We will review the issue and arrange the appropriate return, replacement, refund or manufacturer service. For a verified defect on arrival, shipping damage or an incorrect item supplied by RepeaterBook, we will arrange return shipping at our expense when a return is needed. The like-new condition requirement for change-of-mind returns does not apply to a verified arrival defect or shipping damage.

Refunds and exchanges

After receiving and inspecting your return, we will email you with the outcome. Approved refunds are issued to the original payment method. We aim to process approved refunds within 10 business days of receiving the return; your bank or payment provider may take additional time to post the credit.

If an item is missing parts or has damage unrelated to the reported issue, we will explain any effect on the return before resolving it. Contact us before returning an item for an exchange; replacements depend on availability.

BTECH warranty and product support

BTECH has confirmed that products purchased from RepeaterBook as an authorized dealer are eligible for its one-year limited warranty from the documented customer purchase date. Keep your dated RepeaterBook receipt; BTECH can use it to review a warranty claim directly.

For manuals, troubleshooting or warranty help, visit BTECH Support. Start a service request at BTECH Returns, Repairs & Warranty Service. An approved RMA and shipping instructions are required before shipping a product to BTECH.

For warranty service, the customer pays shipping to BTECH's RMA center. After a covered repair, BTECH pays standard ground shipping back. Coverage and service approval are subject to BTECH's limited warranty terms. Contact RepeaterBook first for a problem present when your order arrives so we can help coordinate the appropriate resolution.

A manufacturer's warranty is separate from RepeaterBook's 30-day return policy. You can contact us for help locating your receipt or coordinating a BTECH claim.

Purchases completed on another website

Some listings link to other sellers, including RT Systems, ARRL and PackTenna, or to RepeaterBook Plus plans on the RepeaterBook website. If you complete your purchase on another website, that seller or service handles payment, cancellations, returns and refunds under its own terms. This hardware return policy does not govern those purchases or subscription cancellations.

Your rights and contact

This policy does not limit rights available under applicable consumer protection law.

Use our contact form for returns, refunds, delivery problems or help with an order.

Last updated: November 2, 2026.